Frequently Asked Questions

Enter your pickup and drop-off locations, choose your pickup date and time, and pick the vehicle class that suits your group size and luggage. Once you confirm, you'll receive a booking confirmation by email with all the details of your ride.

As soon as your booking is completed, we send a confirmation email with your booking reference, pickup details and price. If you don't see it in your inbox within a few minutes, please check your spam folder or contact us.

For airport pickups, we track your flight using the flight number you provide, so your driver will adjust to your actual landing time rather than the originally scheduled one. There's no need to contact us for minor delays.

Your driver will be waiting in the arrivals area holding a sign with your name. You'll also receive the driver's name and contact number by email and SMS shortly before your pickup time, so you can reach out directly if needed.

Included waiting time depends on your pickup type and vehicle class, typically 60 minutes after actual flight landing for airport pickups, and 15 minutes for other pickup points. If you expect a longer delay, please let us know as soon as possible.

Yes. When searching, select round trip and enter both your outbound and return pickup times. If your return route differs from your outbound route, you can set different pickup and drop-off points for each leg.

Each vehicle class has a maximum luggage capacity shown during booking, based on standard suitcase sizes. If you're travelling with oversized items such as sports equipment or extra bags, please choose a larger vehicle class or contact us before booking.

We can arrange child seats on request. Please mention the child's age and the number of seats needed in the special requests field when booking, or contact us in advance so we can confirm availability for your route.

Contact our support team by email with your booking reference as soon as possible. Changes and cancellations made well ahead of your pickup time are handled free of charge; requests made shortly before pickup may not always be possible.

Yes. Adiogo transfers are fixed-price bookings agreed upfront, with no meter and no hidden fees. The price you're quoted during booking is the price you pay, unless your route or vehicle requirements change afterward.

We currently accept payment by bank transfer, arranged after your booking is confirmed. Additional online payment options will be added soon; if you have a preferred payment method, let us know and we'll do our best to accommodate it.

You can reach us anytime through our Contact Us page, and we'll respond to your message by email. For urgent questions about an upcoming pickup, please include your booking reference so we can assist you faster.